Duke University Hospital is consistently rated as one of the best in the United States and is known around the world for its outstanding care and groundbreaking research. Duke University Hospital has 957 inpatient beds and offers comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center; a major surgery suite containing 51 operating rooms; an endo-surgery center; an Ambulatory Surgery Center with nine operating rooms and an extensive diagnostic and interventional radiology area. In fiscal year 2018, Duke University Hospital admitted 42,916 patients and had 1,085,740 outpatient visits in fiscal year 2017.
U.S News & World Report named Duke University Hospital #1 in North Carolina and #1 in the Raleigh-Durham area in 2018-19.
Duke University Hospital is ranked in the top 20 nationally for seven adult specialties, including cardiology and heart surgery, nephrology, ophthalmology, orthopedics, pulmonology, rheumatology, and urology.
In addition to its hospitals, Duke Health has an extensive, geographically dispersed network of outpatient facilities that include primary care offices, urgent care centers, multi-specialty clinics and outpatient surgery centers.
Supply Chain Manager
Job Code: 5586
Pay Target: F2
Supervisory Responsibility: Yes
General Description of the Job Class
This key role will manage and coordinate strategic activities of the hospital Supply Chain Management functions in a proactive manner. Manages and implements Duke University Health System strategies to optimize staffing efficiency levels. Produce results in achieving efficiencies in supply distribution, linen distribution, inventory management, supply expense analysis, and cost containment as outlined. Ensure product quality levels and vendor service levels are met. Participates as a member of the Supply Chain leadership team and represents the department in management and associate forums. Manage the overall day-to-day operations of Supply Chain Management to promote efficiency and effective patient care. Manage customer communication and supply chain processes to ensure optimal customer service standards are met.
Duties and Responsibilities of this Level
Demonstrated knowledge of all Supply Chain Associate - Levels 1, 2 and Team Lead job functions and responsibilities at an advanced level while being able to be a mentor/precept to the staff. Manage the day-to-day operations of Supply Chain in designated areas that may include Business Office functions, Centralized Inventory Support, Centralized Shipping and Receiving and Courier functions, Linen replenishment, Records retention, Bed Management/logistics. Work collaboratively with medical staff and supply chain leadership to develop and maintain programs and process designed to ensure compliance of service delivery standards. Review and improve standards on an on- going basis. Serve on intra and interdepartmental committees related to organizational objectives. Seek opportunities to promote the vision, mission and value of the organization by serving in leadership positions on relations committees. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, as well as internal policies and procedures to ensure adherence in a manner that reflects safe, honest, ethical, and professional behavior. Conduct inspections of the hospital facilities to assure uninterrupted flow of supplies and other responsible items (e.g. linen) to departments and to ensure compliance with established policies, procedures, rules, and regulations. Produces high levels of employee satisfaction through cross-training, inter-departmental promotions, ongoing career planning, motivation and communication to staff thereby increasing productivity and reducing departmental turn over. Provide professional support to supply chain leadership; serve as a resource to enhance revenue, achieve optimal utilization and reduce costs. Trains the associates to be knowledgeable in all supply chain related functions including customer service and efficient, productive methods of completing their tasks. Establish and implement and supervise programs to document the proper handling of requisitions, orders, receipt and storage of stock. Ensure appropriate inventory levels are maintained and communicate with customers regarding stocking, ordering and deliveries. Direct assigned staff in the attainment of performance standards and evaluate performance; responsible for hiring, training, coaching, provide corrective actions when necessary and other related personnel actions. Matches associate schedules to customer needs, utilizing metrics to support decisions. Apportions workload equitably between supply chain associates. Benchmark performance measure to track trends and needs for improvement.
Warehouse, Shipping and Receiving experience preferred.
Required Qualifications at this Level
Bachelor's degree in Business, Accounting, Finance, Healthcare and/or another related field required.
Master's degree preferred, but not required.
Experience: 5 years of experience in logistics, supply chain, or health care leadership/management. 2 of the 5 years must be in supply chain/logistics
Experience with supply chain technology solutions (e.g. bar code scanners, automated supply cabinets, and other expandable wireless products).
Previous experience in JIT (Just in Time) and LUM (Logical Unit of Measure) distribution processes required.
Previous experience in LEAN Six Sigma methodologies preferred, but not required.
Degrees, Licensure, and/or Certification: Valid State Driver's license required.
Knowledge, Skills, and Abilities:
Demonstrated abilities in staff management and leadership experience, ability to drive positive culture change in department. Able to articulate and drive Duke University Health System global strategies and vision for Supply Chain in all activities. Exceptional negotiation, analytical, verbal and written communication skills. Exceptional motivational, prioritization, and organizational skills with the ability to multi-task and meet strict deadlines. Goal-oriented with an emphasis on creating efficiencies, reducing costs, and improving the quality of patient care delivery. Ability to successfully work independently but also working in a team management environment. Manages employee job functions and schedule times to meet daily departmental demands. Demonstrated ability to lead diverse teams, build consensus and influence key stakeholders. Establish, develop and grow supplier relationships. Ability to think strategically, present and articulate direction and strategies, and act as a change agent by solving operational gaps needed to achieve the departmental and organizational strategic plans. Understanding of departmental budgets, key financial and statistical activity reports. Ability to manipulate and organize large data sets and interpret implications for the medical center. Experience with ERP (preferably SAP) or other supply chain information systems software with intermediate to advanced skills with MS Excel, Word, and PowerPoint. Prefer experience in Access and relational databases. Knowledge of progressive supply chain strategies, certification in AHRMM or APICs preferred but not required. Must have the ability to exert 20 to 50 pounds of force occasionally, and or 10 to 25 pounds of force frequently, and up to 10 pounds of force constantly to move objects. In this particular job the exertional requirements to push/pull the unloaded and loaded supply carts with the duty requiring up to 100 pounds of exertional force daily. Reaching, lifting, stooping and bending are frequent in daily duties. Possess a sense of urgency and a proactive, customer service philosophy. Ability to be sensitive to the needs of customers through the practice of quality service principles.
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.