Duke University Hospital

Duke University Hospital is consistently rated as one of the best in the United States and is known around the world for its outstanding care and groundbreaking research.

Duke University Hospital has 1,048 licensed inpatient beds and offers comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center; a major surgery suite containing 65 operating rooms; an endo-surgery center; a separate hospital outpatient surgical department with nine operating rooms and an extensive diagnostic and interventional radiology area.

For 2021-2022, U.S. News and World Report ranked Duke University Hospital nationally in 11 adult specialties: cancer, cardiology & heart surgery, diabetes & endocrinology, ear, nose & throat, gastroenterology & GI surgery, gynecology, neurology & neurosurgery, ophthalmology, orthopedics, pulmonology & lung surgery, and urology.

Duke University Hospital is also ranked first in North Carolina and first in the Raleigh-Durham area.

In addition to its hospitals, Duke Health has an extensive, geographically dispersed network of outpatient facilities that include primary care offices, urgent care centers, multi-specialty clinics and outpatient surgery centers.

Occ Summary

Perform a variety of interpretation, translation and Medical escort services to assist non-English speaking patients receiving care within the Duke Health System.

Work Performed

• Participate as a neutral party in the role as conduit of information incidental to the work described herein.

• Perform other related duties database. that must flow between Duke staff and the International or Domestic patient/visitors.

• Ensure that information pertaining to the patient's outpatient services, hospitalization, (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated.

• The patient's questions/concerns regarding this information is to be appropriately addressed and documented per Risk Management Directives.

• Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective.

• Provide required documentation as identified by the International Patient Center. Maintain accurate daily records on all requests for service as well as the provision of services.

• Maintain accurate and timely documentation within program Promote customer satisfaction related to Duke services; notify Supervisor of any issues that may be problematic for patients or Duke staff. Participate in continuing education programs and competency training to enhance professional role of International Medical escort.

• Ensure that all policies and procedures related to process, service, and employee work rules are followed.

• Maintain confidentiality in all matters related to patient care and visitor issues on non-English speaking patients/families/escorts. Participate in on call coverage to provide interpretation/translation services during non-business hours and business hours as assigned.

Knowledge, Skills and Abilities

Ability to work with diverse populations from various economical backgrounds and age group. Ability to work as an effective member of a dedicated team. Ability to work in a fast paced Health Care environment with a variety of customer service needs. Accurate and appropriate interpretation skills at all times. Current N.C. Drivers License with driving record suitable to Duke Van operations and corporate risk management.

Minimum Qualifications

Education

High-School Diploma or equivalent~Successful completion of conversation/translation competency testing in secondary language Knowledge of Medical Terminology~

Experience

Previous experience in a Health Care setting preferred

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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About Duke University Health System

As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.

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