Job Description

When in the Nurse Navigator portion of the job:
* Acts as a liaison between the patient, their families, and internal and external providers.
* Establishes a strong rapport with patients, families and other members of the health care team and community.
* Assists with the implementation of a treatment plan for patients being discharged from the department.
* Facilitates appointment scheduling, referral process and providing clear discharge education to the patient and family when appropriate.
* Recognizes barriers to healthcare and connects patients to the resources, services, and system providers during discharge.
* Communicates with family members (next of kin) of impending patient discharges to expedite transport back to a facility or home.
* Facilitates external transport to assist with more timely transport back to facilities.
* Collaborates with ED Ambassadors, Patient Liaisons and the multidisciplinary team on Patient and Family Communication and Experience.
* Daily review and triage of all boarding patients in the department, coordinating bed needs by hours boarding and clinical needs.
* Daily review of our geriatric population as well as our medically compromised patients in the emergency department for expedited placement.
* Ensures the highest quality customer service for patients and providers.
* Facilitates teamwork and multidisciplinary care for patients, staff, and facility.
* Documents all work in the EMR.
* Works to identify technology that will assist with patient flow and patient experience.
* Conducts discharge phone calls as workload allows.
* Facilitates transport Request for patients with available in-patient beds
* Maintains data related to discharge times, trends and patient satisfaction related to discharge process.

When in the ED Registered Nurse Portion of the role:
1. Promotes and restores patient's health by completing the nursing process; collaborating with physicians and multidisciplinary team members; providing physical and psychological support to patients, friends, and families; and supervising assigned team members.
2. Identifies patient care requirements by establishing personal rapport with potential and actual patients and other persons in a position to understand care requirements.
3. Establishes a compassionate environment by providing emotional, psychological, and spiritual support to patients, friends, and families.
4. Promotes patient's independence by establishing patient care goals; teaching patient, friends, and family to understand the condition, medications, and self-care skills; and answering questions.
5. Assures quality of care by adhering to therapeutic standards; measuring health outcomes against patient care goals and standards; making or recommending necessary adjustments; and following hospital and nursing division's philosophies and standards of care set by state board of nursing, state nurse practice act, and other governing agency regulations.
6. Resolves patient problems and needs by utilizing multidisciplinary team strategies.
7. Maintains safe and clean working environment by complying with procedures, rules, and regulations; and calling for assistance from health care support personnel.
8. Protects patients and employees by adhering to infection-control policies and protocols; medication administration and storage procedures; and controlled substance regulations.
9. Documents patient care services by charting in patient and department records.
10. Maintains continuity among nursing teams by documenting and communicating actions, irregularities, and continuing needs.
11. Maintains patient confidence and protects operations by keeping information confidential.
12. Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; and evaluating new equipment and techniques.
13. Maintains nursing supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; and using equipment and supplies as needed to accomplish job results.
14. Maintains professional and technical knowledge by attending educational workshops and participating in professional societies.
15. Maintains a cooperative relationship among health care teams by communicating information and participating in team problem-solving methods.
16. Contributes to team effort by accomplishing related results as needed.

Qualifications

Qualifications:

• Active RN license / BSN preferred
• 3-5 years of experience in an emergency room setting.
• Able to work independently and be self - motivated to meet and assist patients in resolving complex care issues related to their ED experience.
• Ability to communicate clearly and effectively with a diverse population of patient, family, significant other and providers at all levels.
• Strong interpersonal skills and the ability to function effectively in a critical environment
• Ability to work on projects and collect pertinent data that will optimize operational efficiency and improve the patient experience.
• Demonstrates flexibility and the ability to manage multiple complex situations
• Demonstrates an ability to function in a goal driven manner.
• Understanding of the cultural aspects that impact health care in the emergency room setting.

Skills:

• Strong knowledge of EPIC workflow and functional ability.
• Strong Microsoft office skills
• Understand of MyChart application to assist patients and families with obtaining information regarding their clinical findings.
• Willingness to learn In-patient / outpatient scheduling workflow to assist with patient appointments.
• Must have knowledge of HIPAA guidelines, PHI privacy requirements, community resources and transportation modalities
• Able to create monthly data reports to monitor all ED patient flow metrics.

About Us

Morristown Medical Center is a nationally-recognized leader in cardiology and heart surgery, orthopedics, gynecology, geriatrics, gastroenterology and GI surgery, pulmonology and lung surgery, and urology.

We are the only hospital in New Jersey named one of America's '50 Best Hospitals' for six consecutive years by Healthgrades and one of the World's Best Hospitals by Newsweek. We were included on Becker's Healthcare 2020 list of "100 Great Hospitals in America". In addition, Leapfrog recognized us with an "A" hospital safety grade - its highest - twelve consecutive times, and the Centers for Medicare and Medicaid Services awarded us again with its highest five-start rating in 2020.

Morristown Medical Center is a Magnet Hospital for Excellence in Nursing Service, the highest level of recognition achievable from the American Nurses Credentialing Center for facilities that provide acute care services. Our nonprofit hospital was also designated a Level I Regional Trauma Center by the American College of Surgeons and a Level II by the State of NJ.

EEO STATEMENT

Atlantic Health, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.

About the Team

Job Info